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Serval is using agentic ai models to automate it service management, but the company has a unique approach that takes advantage of agentic ai’s powers while avoiding many of its pitfalls. Serval, which uses agentic ai models to automate it service management for clients like perplexity and mercor, raised a $47m series a led by redpoint ventures The funding is intended to further develop and scale serval's agentic ai models designed for automating it service management tasks.

Serval, an enterprise ai company, has raised $47 million in a series a round to automate it service management using agentic ai models. Now, we’re deepening our partnership by investing in their $47m series a. Industry analysts note serval’s client roster—including perplexity, mercor, and together ai—demonstrates rapid enterprise adoption, with one it leader reporting that **over 50% of incoming help desk requests are now resolved automatically** after switching to serval’s platform [6].

We were the largest investor in serval’s seed round last year

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